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TrackCertsNow Technology

Architecture

We have developed an architecture that can easily be scaled to meet the increasing demands of our applications. Our goal here at Ebix RCS is to provide you with the most reliable system that you have come to depend on.  We consider TrackCertsNow to be the state of the art certificate tracking software tool and have designed it as such. The following features have been employed in order to provide our customers with the highest level of service:

  • Redundant network devices and servers
  • Multi-tiered architecture, where each tier can be horizontally scaled
  • Use of  third-party professionals to handle high volume faxing and mailing
  • Regularly scheduled backups of all servers
  • Backup media is maintained at an off-site location
  • Maintenance of all system and application logs
  • Disaster recovery capabilities
  • Scheduled maintenance and downtime
  • Use of SSL to safely encrypt all customer data between their client computers and our applications
  • Servers are housed at a secure, co-location facility that provides various levels of physical and environmental security

All of our systems are automatically monitored, both internally and externally.  Both our servers and software are updated on a regular basis to address various security updates as well as to maintain good system performance. Any issue that may arise with our system, whether it is software or hardware-related, is addressed with the utmost urgency 24 hours a day, 7 days a week. 

Enhancements

Ebix RCS is continuously improving its service by incorporating TrackCertsNow enhancements about every other quarter.  These enhancements include new feature requests from our customers and overall improvements to certificate tracking workflow.  All upgrades performed on TrackCertsNow applications are backwards compatible with all previous releases.  Each release is tested thoroughly by Ebix RCS’s QA team, which uses test plans, scripting tools, load test tools and ad hoc testing to ensure that all existing features continue to work properly as each new piece of functionality is developed.  All existing and new functionality is tested in two environments (development and staging) before it is released to the production environment.

Integration

Ebix RCS currently utilizes two methods for data transfer capabilities. The first method that we provide for data transfer is through the development of a custom integration. Our custom integrations provide support for the following data formats:

  • Fixed-length
  • Comma-delimited
  • XML

The second method is a direct transfer to our database. Our proprietary file upload tool allows users to transfer data from their systems into our tracking engine.  In addition, Ebix RCS will transfer any data requested back to a client’s system in the format of their choice.

Ebix RCS has created a flexible and open architecture that can be adapted to support integration to any customer's existing management system architecture.  An HTTPS and Web Services programming interface is available using SSL certificates, which can be easily tailored to support data exchange with any system.